Frequently Asked Questions About wsg

No. Creating a wsg account is completely free. There are no sign-up fees, no monthly membership charges, and no minimum activity requirements to keep your account open. You only spend money when you choose to make a deposit and place bets.

wsg accepts valid Philippine government-issued IDs for KYC. Accepted documents include the PhilSys national ID, Philippine passport, and driver's licence. The document must be unexpired and the photo must show all four corners clearly. Professional IDs and school IDs are not accepted as primary verification documents. KYC is reviewed securely and your documents are used only for identity verification as described in the Privacy Policy.

No. Each person may hold only one active wsg account. Duplicate registrations are prohibited and result in the suspension of all linked accounts. If you already have an account and are unable to access it, contact [email protected] for assistance rather than creating a new one.

Contact wsg support at [email protected] from your registered email address. Include your registered username and mobile number so the support team can verify your identity. Password reset instructions will be sent once your identity is confirmed. For security, wsg will never process account changes without proper verification.

wsg accepts deposits and withdrawals in Philippine Peso (PHP) via Philippine online banking, mobile banking, standard bank transfers, and local Philippine e-wallet services. All transactions are processed in PHP — no currency conversion is applied. Credit cards and cryptocurrency are not accepted for any transactions on wsg.

Processing times depend on the payment method used. Online banking and e-wallet deposits are generally credited quickly once the transaction is confirmed by your bank or service provider. Bank transfers may take longer depending on your bank's processing schedule. If a deposit does not appear after the expected processing window, contact [email protected] with your transaction reference number.

Withdrawal requests are submitted through your account dashboard. Navigate to your wallet or cashier section, select your withdrawal method, and enter the amount. KYC verification must be completed before any withdrawal is processed. Withdrawals are sent to your registered Philippine bank account or e-wallet in PHP. Processing times follow standard Philippine banking schedules.

Local Philippine e-wallet services are among the payment options available on wsg. For the current list of accepted e-wallets and exact instructions, check the deposit section of your account dashboard after logging in. Payment availability may vary and the dashboard shows the most up-to-date options for your account.

wsg does not charge currency conversion fees since all transactions are in PHP. Your bank or e-wallet provider may apply their own transaction fees depending on the service you use — check with your provider for their current fee schedule. Any fees charged by third-party payment services are outside wsg's control.

wsg offers a complete selection of online game categories: slots, live casino with real dealers, fish shooting games, sports betting, eBingo, and online poker. Sports betting covers basketball (PBA and NBA), volleyball, boxing, esports, and football, plus international leagues. All categories are accessible from your wsg account through the Game Lobby — no separate login required per category.

Fish games are arcade-style shooting games where players fire at marine creatures moving across the screen. Each creature has a point or prize value, and the goal is to catch as many as possible within your ammunition. They're straightforward to play on both desktop and mobile, making them popular among Philippine players who enjoy a faster-paced style of gameplay. See the Fish Games page for the titles available on wsg.

Slot games on wsg use RNG (random number generator) technology, which means each spin produces an independent result with no connection to previous spins. There is no pattern to predict, and no strategy that can consistently influence outcomes. Games of chance should be treated as entertainment with a set budget — not as a way to generate reliable income. wsg cannot and does not guarantee financial returns from any game on the platform.

Yes. wsg is fully optimised for mobile browsers on both Android and iOS. You can play all game categories from your phone's browser using your existing account credentials. For an enhanced mobile experience, you can also download the wsg app from the Download page. The app uses the same account — no new registration is needed.

wsg uses SSL encryption for all data in transit between your device and the platform. OTP verification is required when logging in from an unrecognised device or after account changes, adding a second layer of protection. Sessions time out automatically after a period of inactivity. Your account data and transaction history are stored securely and handled in accordance with the Privacy Policy.

Do not share your OTP with anyone under any circumstances. wsg staff will never ask for your OTP, password, or full account credentials via SMS, email, social media, or chat. If you receive such a request, it is a phishing attempt. Do not respond to it, and report it immediately to [email protected]. Change your password from a trusted device as soon as possible.

Accounts may be suspended for a self-exclusion request, a pending KYC issue, a security review, or a policy violation. Contact [email protected] with your registered email and username to find out the reason. The support team will advise on whether the suspension is temporary and what steps, if any, can be taken to resolve it.

All registered wsg accounts are eligible to participate in the VIP program. Your gaming activity on the platform contributes to your tier progress. Higher tiers unlock additional platform benefits and member rewards. The full structure of the VIP program — including tiers, progression, and what's available at each level — is detailed on the VIP page.

No separate application is needed. Eligibility begins automatically with a registered wsg account. Your activity on the platform — across game categories — is tracked and reflected in your VIP tier. You can check your current tier and progress from your account dashboard after logging in.

Every wsg account includes built-in responsible gaming tools: deposit limits (daily, weekly, or monthly), session time reminders, reality check notifications, temporary account pauses (24 hours, 7 days, or 30 days), and self-exclusion. All tools are accessible from your account settings. For more information on how each tool works, visit the Responsible Gaming page.

Self-exclusion can be requested through your account settings or by contacting [email protected]. A self-exclusion closes your account to all gaming activity for the selected period. It cannot be reversed or shortened early. Your existing balance from verified deposits and eligible winnings remains accessible for withdrawal even after self-exclusion — contact support to arrange this.

wsg is strictly for players aged 21 and above. This applies to all game categories on the platform. Age is verified through the KYC process required for all registered accounts. If you believe a person under 21 has registered on wsg, contact [email protected] immediately.