wsg Privacy Policy

1Personal Data We Collect

When you register and use wsg, we collect personal information in several categories. Below is a summary of what we collect and why.

We do not collect data beyond what is described above. You are not required to provide optional information to maintain a functional wsg account.

2How We Use Your Personal Data

wsg uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your wsg account, processing login authentication including OTP verification.
• Identity verification: Completing the KYC process required for withdrawal processing and compliance with financial regulations applicable in the Philippines.
• Payment processing: Facilitating deposits and withdrawals in PHP through your nominated banking or e-wallet method.
• Platform security: Detecting and preventing fraud, unauthorised account access, and suspicious activity patterns.
• Responsible gaming: Monitoring usage patterns to support account limit tools and identifying accounts that may benefit from responsible gaming interventions.
• Customer support: Responding to enquiries, resolving disputes, and processing account change requests.
• Legal compliance: Meeting obligations under Philippine law including anti-money laundering requirements and responding to lawful authority requests.
• Communications: Sending account-related notifications and, where you have opted in, promotional updates about wsg offers and platform news.

3When We Share Your Data

wsg does not sell personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: Financial data is shared with Philippine banking partners and e-wallet service providers to process your transactions. These providers operate under their own privacy and security obligations.
• Identity verification providers: KYC document data is processed by third-party identity verification services to confirm the authenticity of submitted documents.
• Game software providers: Technical session data may be shared with game providers to ensure proper game functioning and audit trails for disputed outcomes.
• Legal authorities: We are required by Philippine law to cooperate with lawful requests from regulatory bodies and law enforcement. Data is disclosed only to the extent required.
• Platform infrastructure providers: Hosting, analytics, and security service providers who process data on our behalf under confidentiality agreements.

In every case, data shared with third parties is limited to what is strictly necessary for that specific purpose. Third-party providers are not permitted to use your data for their own marketing or unrelated purposes.

4Cookies and Tracking Technologies

wsg uses cookies and similar technologies on our website and in the mobile platform experience. These are used for the following purposes:

• Essential cookies: Required for the platform to function — including maintaining your login session and processing transactions. These cannot be disabled without breaking platform functionality.
• Security cookies: Used to detect and prevent fraudulent or suspicious activity during your session.
• Analytics cookies: Help us understand how players navigate the lobby and which features are most used, allowing us to improve the platform experience.
• Preference cookies: Store settings you have configured, such as your preferred game category view or language settings.

You can manage non-essential cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

5How We Protect Your Data

Data security is a technical and operational priority at wsg. The measures we apply include:

• SSL/TLS encryption on all data transmitted between your device and the wsg platform, including the Android app and mobile browser sessions.
• Encrypted storage for sensitive account data including payment details and KYC documents.
• Access controls that limit internal staff access to personal data based on role and necessity.
• Session monitoring and anomaly detection to flag unusual login or transaction patterns.
• OTP verification for login and sensitive account changes.

While we apply reasonable technical safeguards, no system is completely immune to risk. If you believe your account has been compromised, contact [email protected] immediately.

6How Long We Keep Your Data

wsg retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. General retention principles:

• Active accounts: Data is retained for the full period your account remains open and active.
• Closed accounts: Following account closure, transaction records and identity verification data are retained for a period required by applicable Philippine financial and anti-money laundering regulations.
• Support records: Customer support correspondence is retained for a reasonable period to support dispute resolution and service improvement.
• Marketing data: If you opt out of marketing communications, your preference is recorded and communications cease promptly. Underlying account data is retained as above.

Once data is no longer required, it is deleted or anonymised securely. You may request confirmation of the retention period applicable to specific data categories by contacting [email protected].

7Your Rights Over Your Personal Data

As a player based in the Philippines, you have rights over the personal data wsg holds about you. These include:

• Right to access: You can request a copy of the personal data we hold about your account.
• Right to correction: If information we hold is inaccurate, you can request a correction. Core account information changes require identity verification.
• Right to deletion: You can request deletion of your personal data. Note that some data must be retained by law even after account closure.
• Right to object: You can object to specific uses of your data, such as receiving marketing communications.
• Right to data portability: In certain cases, you may request your personal data in a structured, commonly used format.

To exercise any of these rights, contact us at [email protected] with your registered account email and a clear description of your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing a request.

8Minors and Age Verification

wsg is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. The KYC process is designed to verify age as part of account activation.

If we become aware that an account has been registered by a person under 21, the account will be closed, and any funds returned subject to identity verification of the registered account holder. Parents or guardians who believe a minor has registered on wsg should contact [email protected] immediately.

9Updates to This Privacy Policy

wsg may update this Privacy Policy from time to time to reflect changes in how we operate, changes to Philippine law, or improvements in our data practices. When significant changes are made, we will notify registered players through account notifications or email where contact details are confirmed.

The updated policy will be published on this page with a revised date. Continued use of the wsg platform following notification of changes constitutes acceptance of the updated policy. If you disagree with any changes, you may contact support to discuss your options, including account closure.

10Contact Us About Privacy

If you have any questions about this Privacy Policy, want to make a data access or correction request, or have a concern about how your information is being handled, please contact the wsg privacy team:

• Email: [email protected]
• Subject line: Include "Privacy Request" or "Data Enquiry" to ensure your message is routed correctly.
• Response time: We aim to respond to all privacy-related enquiries within a reasonable timeframe. Complex requests such as full data exports may take longer.

We are committed to handling your data with care and to being transparent about our practices. If you feel a concern has not been addressed adequately, you retain the right to raise the matter with the appropriate Philippine data protection authority.